STATEMENT OF POSITION:

Manage client correspondence as it relates to claims. Review consumer loan files and develop comprehensive correspondence to be sent to clients explaining the claim disposition.   

ESSENTIAL DUTIES OF THE POSITION:  

• Initiate all correspondence with insured to inform them of the disposition of their claims.
• Develop a complete understanding of the claims process to recognize the type of correspondence is required.
• Review and understand consumer loan files to summarize claim disposition to insured in writing.
• Review the insured’s policy and term sheet necessary to develop a complete understanding of the insured’s insurance program.
• Prepare timely and detailed claim disposition letters, ensuring compliance with policy.
• Work with legal department to ensure accuracy of claim disposition letters.
• Gather support documentation, as needed, from external sources, necessary to support disposition.
• Provide suggestions for improvements of letter template and processes, as identified.
• Provide weekly status report on letters to Claims Manager and executive management.
• Process time sensitive data and information from multiple sources, both internal and external.
• Understand the job functions and processes of the Claim Department and assist as needed.
• Additional duties as assigned.           

EXPERIENCE and EDUCATION: 

• Minimum of 2 years experience working in the lending industry.
• Insurance background is preferred, however not necessary.
• Thorough understanding of underwriting and consumer lending.
• College degree ( Para legal experience is a plus) 

CHARACTERISTICS: 

• Strong written communication skills. 
• Maintain confidentiality
• Ability to take creative approach and formulate solutions to business problems.
• Strong analytical and research skills, attention to detail.
• Excellent organizational skills.
• Ability to set priorities and work independently.