Dealing with Difficult People and Conflict
Learn how to handle frustrating people and situations calmly and effectively! This class will provide you with the tools you need to assess difficult people and situations and manage the conflict without sacrificing your self-respect.

1/2 Day - Classroom

Customer Service Techniques
Discover how to communicate professionalism and secure an overall competitive advantage. This class will give you the skills necessary to enhance customer relationships through service excellence.

1/2 Day - Classroom