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Dealing with Difficult People and Conflict
Learn how to handle frustrating people and situations calmly and effectively! This class will provide you with the tools you need to assess difficult people and situations and manage the conflict without sacrificing your self-respect.
1/2 Day - Classroom
Customer Service Techniques
Discover how to communicate professionalism and secure an overall competitive advantage. This class will give you the skills necessary to enhance customer relationships through service excellence.
1/2 Day - Classroom
Selling Skills for Loan Officers
Obtain new tools that will increase your loan production. This class explores multiple sales techniques that can pave the way to success.
1 Day - Classroom
Getting Organized at Work
Learn techniques that will help you face daily chaos. Modules include prioritizing projects, multi-tasking, handling interruptions and taming the clutter on your desk.
1 Day - Classroom
DiSC
Use DiSC to establish a common language and pave the way for successful training and coaching applications. Detailed, personalized information helps people apply DiSC learning to specific business situations, including sales, leadership development, customer service, and conflict resolution.
1/2 Day - Classroom
Frontline Management
Become a more effective manager. This workshop provides insights to help managers improve their knowledge of the power of personality.
1/2 Day - Classroom
Time Mastery
Evaluate your own level of Time Management skills. This workshop provides tools for efficiency and productivity improvement.
2 hour - Classroom
Marooned Team Building
Discover the power of teams in this interactive workshop. Is there an "I" in team?
2 hour - Classroom
Team Dynamics
Become more effective and productive! This course is available in eight modules and covers all aspects of successful team building.
2 hour - Classroom
What's my Communication Style?
Learn how to identify preferred styles of verbal and nonverbal communication and how to recognize the strengths and trouble spots of each style.
2 hour - Classroom |