Sales/Business Skills
Organizing for Success
Learn techniques that will help you face daily chaos. Modules include prioritizing projects, multi-tasking, handling interruptions and taming the clutter on your desk.
Participants will be able to:
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Accurately, set, and achieve goals by the deadline.
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Plan, organize, and prioritize more effectively to get more done is less time
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Handle the requests you receive everyday and work on one thing at a time so you can get more done in less time more effectively and accurately
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Handle the requests you receive daily more effectively and accurately
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Find more time to do what is important
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Organize desk and work area for effectiveness
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Prevent and limit interruptions
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Manage, control & write more effective e-mails
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Manage the phone and use voice mail effectively
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Delegate successfully
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Plan effective meetings
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Recognize and learn how to manage procrastination
Dealing with Difficult People and Conflict
Learn how to handle frustrating people and situations calmly and effectively! This class will provide you with the tools you need to assess difficult people and situations and manage the conflict without sacrificing your self respect. 1/2 Day - Classroom
Participants will be able to:
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Define conflict and recognize the benefits of dealing with it effectively.
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Become more aware of their personal style of handling conflict when dealing with various situations.
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Identify different styles of dealing with conflict and when to use those styles.
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Use communication models to respond with conflict.
Customer Service Techniques
Discover how to communicate professionalism and secure an overall competitive advantage. This class will give you the skills necessary to enhance customer relationships through service excellence. 1/2 Day - Classroom
Participants will be able to:
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Understand how attitude affects performance.
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Understand the role of communication with customers.
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Examine communication breakdowns
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Determine the characteristics of an effective communicator.
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Increase telephone skill competency.
Selling Skills for Loan Officers
Obtain new tools that will increase your loan production. This class explores multiple sales techniques that can pave the way to success. 1 Day - Classroom
Participants will be able to: